These terms and conditions (the "Terms") set forth the agreement between you, the customer, and Flower Delivery Islington ("we", "us", or "our"), governing the sale and delivery of flowers and related products via our website. By placing an order through our e-commerce platform, you indicate your acceptance of these Terms. These Terms apply to all customers in Islington and the surrounding areas who purchase our flower delivery services online. Please review these Terms thoroughly before completing your purchase.
1.1 Placing an Order
To order flowers for delivery in Islington through our online store, browse our selection, select your required product(s), add them to your basket, and proceed to checkout. You will have the opportunity to review your order, input delivery details, include a personal message if you wish, and select a delivery date during the checkout process.
1.2 Order Confirmation
Once your order is submitted, you will receive an automated order confirmation acknowledging receipt of your order. This confirmation is not an acceptance of your order. Acceptance occurs only when we dispatch your selected flowers for delivery. We reserve the right to cancel or refuse an order prior to dispatch. If we are unable to accept your order, we will notify you and provide a full refund.
1.3 Accuracy of Information
You are responsible for ensuring that all information provided during the order process, such as recipient name, address, contact number, and delivery instructions, is accurate and complete. We cannot accept liability for delayed or failed deliveries due to incorrect or incomplete information supplied by you.
1.4 Substitution Policy
While we will make every effort to deliver the specific flowers and arrangement you request, certain blooms or packaging may occasionally be unavailable. In these circumstances, we reserve the right to substitute products of equivalent value and quality. Where possible, we will notify you in advance; however, this may not always be feasible during peak periods. Substitutions will be made in keeping with the style and theme of your chosen selection.
2.1 Payment Methods
Payment for flower deliveries in Islington must be made at the time of order using one of the payment methods accepted on our website. We accept a range of credit and debit cards, and, where indicated, other digital payment options.
2.2 Pricing and VAT
All prices displayed on our e-commerce site are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable. Prices do not include delivery charges, which are calculated and displayed at checkout based on delivery location and date.
2.3 Payment Security
We use secure payment gateways to process all transactions. We do not retain card details or payment information after the transaction is completed. Your payment information is protected in accordance with applicable UK data protection laws and industry best practices.
2.4 Order Validation
Orders will only be processed once payment has been successfully received and validated. In the event of a payment dispute or suspected fraud, we reserve the right to suspend or cancel your order until the dispute is resolved.
3.1 Your Right to Cancel
You may cancel your flower delivery order by contacting us as soon as possible following placement. If we receive your cancellation request before your order is dispatched or prepared, we will refund your payment in full. For orders that have already been prepared or dispatched, cancellation may not be possible, and no refund will be issued, unless the delivered product is faulty or not as described.
3.2 Amendments to Orders
To amend delivery details, personal messages, or other order information, please contact us promptly. We will make every effort to accommodate changes requested prior to dispatch. Once the order has been prepared or dispatched, no further amendments can be guaranteed.
3.3 Our Right to Cancel
We reserve the right to cancel any order if (a) we are unable to fulfil the order due to stock unavailability; (b) there are issues with payment; or (c) the order is deemed fraudulent or in breach of these Terms. In such cases, we will refund any payment you have made in respect of that order.
4.1 Delivery Areas
We offer flower delivery services throughout Islington and to most nearby areas. Delivery zones and availability will be displayed at checkout based on your chosen delivery address. It is your responsibility to ensure the address is within our delivery area.
4.2 Delivery Dates and Times
Flower deliveries can be scheduled for available dates shown on our online calendar during checkout. While we strive to meet your preferred delivery date, circumstances such as inclement weather, traffic, or unforeseen events may result in delays. We do not guarantee specific delivery times unless expressly stated or agreed with you in advance.
4.3 Failed Deliveries and Redelivery
If a delivery cannot be completed due to incorrect address information or the recipient’s unavailability, we will attempt to contact you and may leave the flowers in a secure location, with a neighbour, or attempt to redeliver if feasible. Additional charges may apply for redelivery. Flowers are perishable and we are not liable for loss resulting from failed delivery attempts where reasonable efforts have been made.
5.1 Quality of Flowers
We take pride in the freshness and quality of our floral arrangements. Upon delivery, please inspect the flowers promptly. If you are dissatisfied because your order is incorrect, damaged, or of unacceptable quality, please contact us within 24 hours of receipt and provide photographic evidence where possible.
5.2 Returns and Refund Process
Due to the perishable nature of flowers, returns are generally not accepted unless the delivered items are faulty or not as ordered. If a refund or replacement is warranted after our review, we will arrange this within a reasonable time. Refunds will be made via the original payment method used to place the order and may take up to 7 working days to process.
5.3 Non-Delivery
If your order has not arrived on the scheduled delivery date or there is a problem with the delivery, please inform us within 24 hours so that we can investigate and work towards a suitable resolution, which may include redelivery or refund, as appropriate.
6.1 Limitation of Liability
Our liability to you under these Terms is limited to the value of the order you have placed. We shall not be liable for any indirect, consequential, or special losses or damages arising from your use of our flower delivery services, whether arising in contract, tort, negligence, or otherwise. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.
6.2 Events Outside Our Control
We are not liable for delays or failure to deliver where such delay or failure is due to circumstances outside our reasonable control, such as severe weather, strikes, road closures, supply chain disruptions, or other force majeure events. Where possible, we will notify you of such circumstances and make reasonable efforts to fulfil your order as soon as practicable.
6.3 Customer Responsibilities
It is your duty to ensure recipient details are correct and that someone is available to receive the delivery. We accept no responsibility for failed deliveries due to incorrect information, absence of the recipient, or if delivery is refused by the recipient or an occupant at the delivery address.
7.1 Website Content
All website content, including photos, product descriptions, branding, and design elements, remains the intellectual property of Flower Delivery Islington or its licensors. Copying, reproducing, or exploiting website materials without our express written consent is strictly prohibited.
8.1 Data Protection
Your privacy is important to us. All personal information provided through our website is handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (GDPR). We use your information to process orders, deliver products, and provide customer support where necessary.
If you have a complaint or concern regarding your order or our flower delivery service in Islington, please contact us promptly. We aim to respond to all communications within 2 working days and endeavor to resolve issues efficiently and amicably.
We reserve the right to update or amend these Terms at any time to reflect changes in the law, our business, or for any other reason. The latest version of the Terms will be made available on our website with the effective date. Your continued use of the site following such changes constitutes your agreement to the updated Terms.
These Terms and your use of the Flower Delivery Islington service are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising in connection with these Terms or our services will fall within the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers utilising our online flower delivery services across Islington and the surrounding areas. By purchasing from us, you acknowledge your understanding and acceptance of these Terms. If you do not agree to these Terms, you should not place an order for flower delivery through our website.
Thank you for choosing Flower Delivery Islington for your online flower delivery needs. We value your support and look forward to delivering beautiful, fresh blooms to you and your recipients throughout Islington and nearby locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Islington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Islington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
