As a trusted local florist, Flower Delivery Islington is dedicated to serving households and businesses across the community. We take great pride in delivering beautiful, premium fresh flowers directly from our Islington shop to your door. Your satisfaction is our top priority, and we stand behind the freshness and quality of every bouquet we arrange and deliver in the local area.
We guarantee that every floral arrangement dispatched from Flower Delivery Islington arrives fresh and vibrant. With proper care, our flowers should remain at their best for 5–7 days following delivery. If for any reason your flowers do not meet this standard upon arrival, please let us know promptly so we can rectify the situation.
Should your flowers arrive damaged or in poor condition, we sincerely apologise. We encourage customers to check their arrangement at the time of delivery. If you notice damages or wilted flowers upon receipt, please contact us within 24 hours of delivery. To help us process your claim, we may request a photograph of the damaged bouquet. Our team will review your submission and offer a prompt resolution.
Your happiness with our flowers matters to us. If your order is damaged on arrival or does not meet our freshness guarantee, you may be eligible for a replacement bouquet or a refund. Once we've reviewed and approved your claim, we will arrange either a fresh replacement to be delivered at your earliest convenience or a full/partial refund, depending on the circumstances. Please allow up to 5 working days for refunds to be processed.
If you need to return an order or request a refund due to freshness concerns or damaged flowers, please reach out to our customer team with your order details and supporting information (such as a photo). We'll investigate your request swiftly and keep you updated at every step. Returned flowers help us assess and improve our quality assurance processes. All requests should be made within 24 hours of delivery to be eligible under our Fresh Flowers Guarantee.
At Flower Delivery Islington, we value your feedback and are committed to resolving any complaints efficiently. If you have concerns about your experience, delivery, or product quality, please contact us as soon as possible with your order information and a description of the issue. Our team will aim to acknowledge your complaint within 1 working day and provide a resolution or update within 3 working days.
We have built our reputation as a dependable local florist serving Islington homes and businesses with care and attention. Whether it’s a special event, a thoughtful gift, or everyday flowers, we handle every order with the same dedication to freshness, quality, and customer service. If something isn’t right, you can trust that Flower Delivery Islington will always strive to make it right.
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